FAQ
- Are you
able to inventory equipment for our Company?
- How can you
ensure our data is completely erased?
-
What if we needed destruction of the drives to ensure the data is secure?
- What
do you do with equipment that is unusable any longer?
- Do you assist with employee
equipment sales?
- Do you
recycle other equipment other than computers?
-
Are you able to pickup equipment in other locations outside of Kansas City?
- Do you ever charge a
fee for recycling?
-
How many years experience does Forerunner have in the recycling field?
- How much
lead time do you need to schedule a pickup?
- Is
there a minimum pick-up quantity?
- What happens to my equipment?
- How
do I arrange a pick-up?
-
Where is the best place for me to store my equipment until it can be
picked up?
- Will you
pay me money for my old equipment?
- What happens to Hard Drives?
-
I would like to Recycle my equipment but I would rather all of my Hard
Drives are destroyed and not reused.
- Can I
witness my Hard Drives being destroyed?
- Do you just deal with businesses?
1. Are you able
to inventory equipment for our Company? Answer: We are able to scan all equipment serial
numbers, and create an inventory list for you. In addition, we can give you a
release of liability along with the inventory list releasing your corporation
from any future liability for the equipment.
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2. How can you
ensure our data is completely erased? Answer: We have designed our own data destruction
device which will perform DOD (Department of Defense) 7 pass data wipe. Once the
device is done there is no data remaining on the drives.
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3. What if we need destruction of the drives to ensure the data is secure?
Answer: If needed, we can shred the drives,
destroying the drives completely. We also give you a log of the serial numbers
of the drives destroyed.
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4. What
do you do with equipment that is unusable any longer?
Answer: If we can not refurbish, or bring the
equipment back to a usable state, then we break equipment down to circuit board
level, then it is processed in the United States.
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5. Do you offer employee equipment
sales services?
Answer: Yes, Some Corporations desire to offer end
of life equipment to their employees first before disposing of the their used
assets. These sales often benefit a charity the Corporation wants to support.
What ever your need, we can meet what ever your disposal needs are.
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6. Do you recycle
equipment other than computers?
Answer: Yes, we virtually will recycle almost
anything equipment, furniture, surplus metal, etc...
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7. Are you able to pickup equipment in other locations outside of Kansas City?
Answer: Yes, we are able to pickup equipment
throughout the United States. From East coast to West coast, just tell
what you have, and where it is.
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8. Do you ever charge a fee
for recycling?
Answer: Only in rare situations. It is our
goal to not charge any of our customers a fee. Sometimes, we have
customers that don't have equipment to recycle, but do need data destroyed.
This and other like situations may cause a need to charge a fee. Our goal is
always to extract maximum value out of the equipment to recycle, which offsets
the need for fees.
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9. How many years experience does Forerunner have in the recycling field?
Answer: We have over 10 years of in the
computer recycling field.
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10. How much
lead time do you need to schedule a pickup? Answer: We generally can pickup within 72
hours of your initial contact.
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11. Is
there a minimum pick-up quantity?
Answer: Yes. Normally we agree on 25 or more
items. However, if you are reasonably local or we have a collection in your area
we can accommodate smaller collections. If you are unsure call us at
816-807-5454.
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12.
What happens to my equipment?
Answer: Two things can
happen to your equipment:
- Equipment is 'Recycled'. This means that equipment is
broken down into it's component parts. For example in the case of a PC; power
supplies, motherboards, processors, plastic, metal, floppy drives, hard drives,
cables etc. Once broken down they are then sent to a specialist refinery that
recycles, and recovers any materials that can be reused.
- Equipment is 'Refurbished' This means that we have
identified equipment or components that we will be able to re-test, erase and
resell.
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13. How
do I arrange a pick-up?
Answer: To arrange a
pick-up you can call, fax, e-mail us or fill out our
Pick-up Request Form.
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14. Where is the best place for me to store my equipment until it can be
picked up?
Answer: We would ask
that in the interests of health and safety you store the equipment on ground
level in an area that can be easily accessed by our staff and vehicles.
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15. Will you
pay me money for my old equipment?
Answer: No this is not
our policy.
Many people feel that their old computers still have some
use as well as residual value. Whilst sometimes this may be the case by the time
we thoroughly test and refurbish components or complete systems a lot of time
and money has been spent.
Another common issue can be faulty systems or components
found during our testing process. Ultimately they have to be recycled and there
are costs attached to this process, especially now that electronic / electrical
equipment is classed as 'Hazardous Waste'.
Another significant influence is the ever-decreasing cost
of a new PC.
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16. What
happens to Hard Drives?
Answer: Generally, two
things can happen to hard drives
- Physically Destroyed Typically, hard drives get
destroyed when: PC's that have no use are broken down for recycling, a
customer insists they are destroyed, or a hard drive is faulty and cannot be
erased using software (see below) during our refurbishment process.
- Data Erased Using Software. When hard drives go to our workshops for
Refurbishment they are erased of all previous user-data. Using specialized
software certified to Department of Defense Standards you can feel confident
that confidential information won't fall into the wrong hands.
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17. I would like to Recycle my equipment but I would rather all of my Hard
Drives are destroyed and not reused.
Answer: This is not a
problem. Data Protection/Security and Client confidentiality is of paramount
importance, especially in the current global climate. Simply inform a member of
our staff when arranging pick-up and we will ensure that all hard drives are
removed and destroyed.
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18. Can I
witness my Hard Drives being destroyed?
Answer: Yes. Many of
our clients in the past have opted for this method of Secure Destruction. If you
would like to use this service, simply talk to a member of our staff.
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19.
Do you just deal with businesses?
Answer: No, we deal with
members of the public as well as businesses. However, the bulk of our work is with business customers.
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Call 877-478-6611 for more information.
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